Frequently Asked Questions (FAQ)
What is VitalStreamBook.com?
VitalStreamBook.com is a USA-based online store offering high-quality products with fast, reliable shipping. We currently only ship within the United States.
How can I contact customer support?
You can reach us via:
📧 Email: Contact@vitalstreambook.com
đź“ž Phone: +1 619 752 0353
đź“Ť Address: Â 3553 Buena Vista St, San Diego, CA 92109
🕒 Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (PST)
How do I place an order?
Browse products and add items to your cart.
Proceed to checkout and enter shipping/billing details.
Complete your secure payment.
Receive an order confirmation email with tracking details.
What is VitalStreamBook.com?
We accept Visa, MasterCard, and American Express. All transactions are processed securely.
How can I contact customer support?
Changes or cancellations must be requested within 1 hour of placing the order. Contact us immediately.
How do I place an order?
Browse products and add items to your cart.
Proceed to checkout and enter shipping/billing details.
Complete your secure payment.
Receive an order confirmation email with tracking details.
What payment methods do you accept?
Browse products and add items to your cart.
Proceed to checkout and enter shipping/billing details.
Complete your secure payment.
Receive an order confirmation email with tracking details.
Can I change or cancel my order after placing it?
Browse products and add items to your cart.
Proceed to checkout and enter shipping/billing details.
Complete your secure payment.
Receive an order confirmation email with tracking details.
Do I need an account to place an order?
No. Guest checkout is available. Creating an account allows for faster checkout, order tracking, and access to exclusive deals.
Where do you ship?
We ship to all locations within the United States.
How long does shipping take?
Orders are delivered within 3 to 7 business days (Mon–Sat).
Free shipping on all orders.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can also track orders via your account dashboard.
What if my order is delayed?
Check your tracking link for real-time updates. Contact us if additional help is needed.
What is your return policy?
Email us at Contact@vitalstreambook.com with your order number.
We’ll provide return instructions and an RMA number.
Send the item back per our instructions.
How do I start a return?
Check your tracking link for real-time updates. Contact us if additional help is needed.
Who pays for return shipping?
Our error (wrong/damaged item): We provide a prepaid label.
Your choice (changed mind, wrong item, etc.): You cover return shipping.
When will I receive my refund?
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 10 business days.
Do you offer exchanges?
Yes! Simply return the item for a refund and place a new order.
Do you offer exchanges?
Yes! Simply return the item for a refund and place a new order.
