Return and Refund Policy

Effective Date: March 10, 2025

At vitalstreambook.com, your satisfaction is our priority. If you’re not completely happy with your purchase, you may return eligible items within 30 business days (Monday–Saturday) from the date of receipt for a full refund. Below is everything you need to know about our return process:

Conditions for Returns

We accept returns for both defective and non-defective items, provided the following conditions are met:

• Condition: Items must be unused, in new condition, and returned in their original packaging to prevent damage during transit.

• Eligible Reasons for Return:

  • The item arrives damaged or defective.

  • The item does not match the product description or images.

  • You ordered the wrong product, the item does not fit, or you no longer want it (return shipping fees apply in this case).

Return Period

Returns must be initiated within 30 business days (Mon–Sat) from the date you received your order.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Sale items (unless damaged or defective)

How to Initiate a Return

1. Contact Us: Email us at Contact@vitalstreambook.com.com or call +1 619 775 2273 with your order number and reason for return.

2. Receive Authorization: If approved, you’ll be given a Return Authorization Number (RAN) along with return instructions.

3. Prepare Your Package: Securely pack your item(s) along with the original packing slip. Clearly write the RAN on the outside of the package.

Shipping Your Return

• Return Address:3553 Buena Vista St, San Diego, CA 92109
  
  Business hours: 9 AM – 05 PM, (Mon – Sat),(GMT-08:00) Pacific Standard Time (Los Angeles)

• Return Shipping Cost:

  • We cover return shipping for defective or incorrect items.

  • Customers are responsible for shipping costs if returning non-defective items (e.g., wrong item ordered, change of mind).

• Restocking Fee: None

• Shipping Method: We recommend using a trackable service or purchasing shipping insurance. We are not liable for lost or damaged return shipments.

Processing Your Return

• Inspection: All returned items are inspected to ensure they meet our return conditions.

• Refund: Approved returns will be refunded to your original payment method. Please allow up to 10 business days (Mon–Sat) for the refund to be processed. Bank or card processing times may vary.

• Loss of Value: You may be responsible for any diminished value due to damage during return transit.

You will receive an email confirmation once your return is processed and your refund is issued. If more than 10 business days have passed since your return was approved, please contact us.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Exchanges

We currently do not process direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired product.

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Contact Information

If you have any questions regarding this policy, feel free to reach out:

Business address:

• Phone: +16197520353
• Mail: Contact@vitalstreamboo.com

 

 

• Address: 3553 Buena Vista St, San Diego, CA 92109

• Business hours: 9 AM – 05 PM, (Mon – Sat),(GMT-08:00) Pacific Standard Time (Los Angeles)