Shipping Policy
Welcome to vitalstreambook.com! We proudly serve customers across the USA with fast, reliable, and high-quality shipping. Below is everything you need to know about our delivery process.
Order Processing & Handling
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All orders are processed within 1–2 business days (Monday to Saturday).
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Order cut-off time is 2:00 PM PST (GMT-08:00). Orders placed after this time will be processed on the next business day.
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Processing includes order verification, quality checks, and packaging.
Shipping Details
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Shipping Area: United States
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Delivery Time: 3–7 business days (Monday to Saturday) after processing
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Shipping Fee: FREE on all orders
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No deliveries on Sundays or public holidays
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Note: Delivery times may vary due to weather, carrier delays, and other external conditions.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 24 hours (Monday to Saturday) for tracking info to become active.
Order Cancellation
If you need to cancel your order, contact us as soon as possible.
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Email: Contact@vitalstreambook.com
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Phone: +1 619 752 0353
Note: Orders can only be canceled before they are processed. Once shipped, cancellation is not possible.
Damaged Items
If your order arrives damaged:
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Email us at Contact@vitalstreambook.com
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Call us at +1 619 752 0353
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Include your order number and clear photos of the damaged item(s).
We’ll arrange a replacement or issue a refund promptly.
Address Changes
To change your shipping address, contact us before your order is processed. Once the order is in transit, we cannot make changes to the delivery address.
Important Reminders
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Double-check your shipping details before placing your order.
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We are not responsible for delays caused by incorrect or incomplete addresses.
Returns & Refunds
If you’re not fully satisfied with your purchase, we offer a hassle-free return policy. Visit our Return & Refund Policy page for details:
https://vitalstreambook.com/return-and-refund-policy/
Contact Us
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Business address:
Phone: +16197520353
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Business hours: 9 AM – 05 PM, (Mon – Sat),(GMT-08:00) Pacific Standard Time (Los Angeles)
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Response Time: We aim to respond within 1 business day.
